Reliance Postpaid Connection

Can I apply for a postpaid connection online?

For applying postpaid connection you need to visit nearest Reliance Mobile store. You can also buy postpaid connection from independent sales agent or direct sales agent.

What documents do I need to get a new postpaid connection?

To get a new postpaid connection you need just to fill up Postpaid Customer Application Form (CAF). You can also pick one from any Reliance Mobile Store. Along with the duly filled CAF documents required: 1. One colour/BW photograph 2.Any one document from the list Passport Arms License Driving License Photo Identity Card having address Election Commission ID Card Any other document containing photograph includes. Ration Card with photo and address applicable for person whose photo is affixed. Central Government Health Scheme (CGHS)/ EX-SERVICEMEN CONTRIBUTORY HEALTH SCHEME (ECHS) Card Certificate of address having photo, issued by MP/MLA/Group A Gazetted Officer in letter head Certificate of address with photo from Government recognized educational institutions (for students only) Certificate of address having photo, issued by Village Panchayat head (for rural areas) If you want to submit separate documents for Identity and for Address, then the options available are: For Identity:          -  Income Tax PAN Card          - Photo Credit Card For Address: Ration Card Water Bill (not older than last 3 months) Telephone Bill of fixed line (not older than last 3 months) Electricity Bill of State Company (not older than last 3 months) Income Tax Assessment Order Vehicle Registration Certificate Registered Sale/Lease Agreement Please carry the original proof of identity & address so that the photocopy can be duly attested at the outlet.

How do I check my bill?

You can check your bill by dialling *222 and follow the voice prompts. You can also check your bill amount by SMS. You just need to type BILLED to 51234 If you have registered your account on www.rcom.co.in, you can check your bill on website. If not please register on the website.

How do I transfer mobile ownership?

This facility is available only for individual customers. A one-time charge of Rs 500 (excluding Service Tax) will be charged for ownership transfer. The transferee should ensure that all dues are cleared before ownership transfer. Documents to be submitted by transferee: Proof of Identity: Passport or Voter ID card or Driving License or PAN Card or photo identity issued by any institution. Proof of Address: Ration Card, or Telephone/Electricity Bill or Credit Card/ Bank Statement or Employers Certificate, or Lease Agreement. An undertaking to be signed by both the parties New Owner has to fill up a new CAF as well. In case of transferor is deceased: Proof of Relationship signing on behalf of the transferor, and Death Certificate of the deceased need to be submitted. For any other assistance visit nearest Reliance Mobile Store or any of the Reliance Franchise outlets with the required documents and the transferee.

What is GPRS and how can I get it?

General Packet Radio Service (GPRS) is an extension of the GSM network that enables data packets to be transmitted at high speed in the same way as on the Internet. The network offers virtually instantaneous connection. GPRS can be accessed only from GSM handsets You can get GPRS settings on your mobile When you insert your New Reliance Mobile SIM Card into the handset you will receive an SMS Trigger (within 48 hrs) with GPRS settings. You just have to click on the message and SAVE the settings to access R World. SMS <all> to 55100 You can also get the GPRS settings from R-Menu. You just have to click on R-Menu and then go to get settings. There you have to GPRS settings.

What is MMS? How can I start using it?

Multimedia Messaging Service or MMS for short is a fun packed service that allows you to exchange multimedia-rich messages. MMS allows all our Reliance Mobile phone customers to add audio, images and text messages. You will be able to exchange MMS messages, comprising of 1 Picture, 1 Audio and Text message, with other Reliance Mobile and email users. In case customer has a camera-enabled handset, then he may go ahead and even send postcards from his holiday or create a photo phonebook or album. To sum it up, it provides immense excitement to exchange personalized multimedia messages from Reliance Mobile phone to Reliance Mobile phone or from Reliance Mobile phone to e-mail. MMS is a handset feature. If your handset supports this feature, you can start sending MMS right now.

What is R World? What do I need to do to use R World?

RWorld is the brand name for multimedia portal (data) service of Reliance Mobile. Services offered on R World includes Entertainment (Games, Movies, Ringtones), Infotainment, Blogging, Live TV, Mobile Internet and lots more

How can I avail caller tunes, ring tones and wall papers?

• Keeping in mind the increasing demand for callertune services, Reliance has made the this popular service accessible through some modes as mentioned herewith:
• Dial 51234567 @ Rs3/min
• Star Copy- Press Star(*) button on your phone and copy your friend's callertune whenever you call and hear their tune
• Click on the Rworld browser on your phone and pick your tune from the callertune section
• Callertune section has also been made available on USSD
• Website. Postpaid customers can just log on to www.reliancemobileworld.co.in and buy calletune directly from the website
• SMS: Just type CT <tune code> to 51234 to set any song as your callertune. Alternatively one can search for his /her favorite callertune just by typing the name of the song/movie to 51234999( toll free)
• Ringtones, wallpapers, games etc can be downloaded from Rworld. GSM customers can also download ringtones, wallpapers, games from 3rd party portals of Hungama, Indiagames, Mauj, Nazara etc.